Derbyshire Dyslexia Centre Limited Customer Privacy Notice
This privacy notice tells you what to expect us to do with your personal information
Contact details
Telephone: 07359896256
Email: derbyshiredyslexiacentre@outlook.com
1 - What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery and promotion of our services:
· Names and contact details
· Addresses
· Date of birth
· Purchase or account history
· Payment details (including card or bank information for transfers and direct debits)
· Health information (including dietary requirements, allergies and health conditions)
· Website user information (including user journeys and cookie tracking)
· Records of meetings and decisions
We collect or use the following information for research or archiving purposes:
· Names and contact details
· Addresses
· Location data
· Health information
· Personal information used for administration of research
· Personal information used for the purpose of research
· Records of consent, where appropriate
2 - Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
· Consent
· Contract
· Legal obligation
· Legitimate interest:
· Personal information is collected prior to teaching or assessments taking place so as to get a full picture of the learners needs
Our lawful bases for collecting or using personal information for research or archiving purposes are:
· Consent
· Contract
· Legitimate interest:
Information may be collected, with consent, to be used for further research/studies that the company may undertake
3 - Where we get personal information from
· People directly
· Schools, colleges, universities or other education organisations
· Third Party websites
4 - How long we keep information
We will hold your personal data for as long as it is needed for us to provide you with the services or for the period we are required to retain this information by applicable UK tax law.
5 - Who we share information with
Data processors: Service provider
This data processor does the following activities for us: Service providers act as processors of your personal data on our behalf.
We have a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to protect the rights, property, or safety, of our business, our customers or others.
Others we share personal information with:
· Professional or legal advisors
· Financial or fraud investigation authorities
6 - Sharing information outside the UK
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
7 - Cookie Policy
We use cookies to analyse website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.
You have the option of accepting or declining the use of cookies. If visitors select Accept, behavioural data such as clicks and individual page visits, or any information tracked by third parties (such as Facebook, Google, Pinterest, etc.), can be tracked. By clicking Accept you are agreeing to the above. If visitors select Decline, click outside the box, or otherwise close the box, then data won’t be tracked. Tracking tools will only be loaded if visitors accept.
We use third party cookies to allow you to share content directly on the social media sites like Facebook. Examples would be if you wanted to “like” our services. We have no control over these cookies or how the third parties use them. They are used to allow that third party to provide a service to us, for example analytics.
We use the data to tell the business how many people visit the website, how fast the site loads and send metrics related to third party integrations.
8 - How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
22 July 2024
Copyright © 2024 Derbyshire Dyslexia Centre - All Rights Reserved.
Powered by GoDaddy